R-Tech Customer Experience, Done Right

5 Year Warranty Logo

You know that R-Tech machines are designed to be robust, easy to use and highly reliable. We have such confidence in our machines that we now offer a 5 year warranty as standard across every R-Tech MIG, TIG, ARC Welder & Plasma Cutter.

But it doesn't stop there!

As an R-Tech Customer, we believe you deserve the best. You can expect :

  • Friendly, no-pressure, honest sales advice
  • Speedy answering of telephone calls and emails
  • Unrivalled technical support
  • Help and advice on welding machine setup
  • Wealth of industry knowledge

Our team will always be happy to help - give us a call on 01452 733 933 or use our Live Chat service below.
With speedy phone response and a team of highly experienced welders and tradesman alike, we'll always go the extra mile.

5 Year Warranty Now standard on all machines

R-Tech are pleased to announce our new 5 year warranty - offered as standard across our full range of machines purchased after 01/08/23.

No registration or opt in is ever required, our system will automatically update all machines that are eligible. Just know that you’ll be covered by our no quibble, industry leading warranty backed up by over 13,000 reviews averaging 4.9/5!

We hope you’ll never need to use your warranty but in the event that you do – rest assured that you’ll be well looked after.

Industry Leading Service

We promise to do the following quickly with minimum of fuss -

Machine being repaired under warranty
  • Collect machine by UK Courier
  • Repair machine at our Gloucester Technical Department
  • Return machine by UK courier

All covered under your R-Tech warranty - No Fuss - No Cost - No Delays

Being a R-Tech customer you also benefit from our customer care promise, Including -

  • Free Technical advice over phone, email and LiveChat
  • Free Welding advice to help you get the best from your R-Tech machine
  • 10 year duty of care - we will stock spare parts for your machine for at least 10 years.
  • Product specific instruction videos

28,000 Existing Machines Receive Free Warranty Upgrade

Upgrading over 28000 existing customers to the new 5 Year Warranty

For existing machine owners, your warranty will be extended as follows:

Machines purchased after 01/08/20 will have a full 2 years of warranty added.

Machines purchased between 01/08/18 and 31/07/20 will have the balance of the 2 years added, as applicable. This will provide you with a 5 Year Warranty, in total, from your original purchase date.

Have an extended warranty already?

No problem! You will still benefit from the above and your extended warranty duration won't be effected.

What Is The Difference Between RTB And Collect & Return Warranty

A RTB warranty means "Return to base" - This means you will have arrange & pay to return the item to supplier - This can be costly and a nusiance if you do not have an account with a courier.

Our R-Tech collect and return warranty makes this process very quick and easy. Once we have confirmed you have a fault with machine, we will do the following. 

R-Tech Trade Counter
  • Arrange collection via next working day UK courier (48hr offshore)
  • Quickly repair the machine at our Technical and R&D centre in Gloucester
  • Deliver back via next working day UK courier (48hr offshore)
  • All costs covered by R-Tech - Yes, Collection, repair and delivery!

No questions, no hassle, just honest and reliable service - A true no quibble warranty

What are the terms of the warranty

R-Tech offer a 5 year collect and return warranty on the R-Tech Mig Welders, Tig Welders , Plasma Cutter & MMA Stick Welders

Our warranty is a no-quible collect and return service, it means that in the unlikely event of failure we will arrange collection at our expense, fix the fault (normally turned around within 48 hours) and ship it back to you at our expense. 

No other UK welding supplier offers this high level of service. Ask yourself if your current supplier would give you this kind of support.

As we are engineer's ourselves, we understand the hassle and cost of machine downtime so we always provide a very quick turn-around of all repairs thus reducing your downtime. Some manufacturer's can take up to a month to complete warranty repairs which we feel is ridiculous.

I May have a problem with my machine, what should I do?

If you have a problem with your machine, call our technical department on 01452 733933 or email us via our contact us page.

We will check settings and try to get you back welding,

If we confirm that there is a fault with machine we will do the following, quickly.
Arrange next day UK collection of machine using our couriers.
When machine arrives at our Gloucester technical department we will quickly repair the fault.
We will then courier machine back to you on a next day UK courier.
All covered by our collect and return warranty - no hassle - no quibble.
If your machine is out of warranty, we will advise cost to you before repairs are carried out.

For highlands, offshore and Ireland delivery time is 48hrs.